Because our books, DVDs, and other items are used and donated, we cannot promise they are in perfect condition. Books may have a previous owner signature inside,book covers may be somewhat worn, jigsaw puzzles may be missing a piece or two, and movies may freeze. We inspect items as they come in and again when we price them, but we don't catch everything, and we price things low to make them worth your risk. Call us if the condition of a particular item is vitally important, and we will do our best to describe it in detail. Thanks for your patience.